Frequently Asked Questions

Standard shipping takes 3-5 business days within Kathmandu Valley and 5-7 days for other areas in Nepal. International shipping typically takes 7-14 business days depending on the destination country and customs processing.

Yes! You'll receive a tracking number via email once your order is shipped. You can also track your order status in your account dashboard. For expedited tracking, contact our customer service team.

Free shipping on orders over $100. Standard shipping within Nepal is $10, express shipping is $25, and overnight delivery is $50. International shipping rates vary by destination and package weight.

All our products are sourced directly from trusted suppliers and certified experts. Gemstones come with authenticity certificates, Rudraksha beads are lab-tested, and Yantras are energized by qualified priests. We provide detailed product information and guarantee authenticity.

Yes, all our precious and semi-precious gemstones come with authentic certificates from recognized gemological institutions. The certificates include details about cut, clarity, color, carat weight, and natural origin confirmation.

We offer a 30-day return policy for unused items in original packaging. Due to the spiritual nature of our products, certain items like energized Yantras or personalized jewelry may have specific return conditions. Contact our support team for detailed return guidelines.

We accept major credit cards (Visa, MasterCard), debit cards, mobile banking (eSewa, Khalti), bank transfers, and cash on delivery (COD) for orders within Nepal. International customers can use PayPal and international credit cards.

Absolutely! We use industry-standard SSL encryption and are PCI DSS compliant. Your payment information is never stored on our servers and is processed through secure payment gateways. We regularly update our security measures to protect your data.

Yes! Our certified astrologers provide personalized consultations for gemstone recommendations, birth chart analysis, Rudraksha selection, and spiritual guidance. You can book a consultation through our contact page or customer service.

Gemstone selection depends on your birth chart, planetary positions, and specific needs. We recommend consulting with our astrologers who can analyze your horoscope and suggest the most suitable gemstones. You can also use our gemstone recommendation tool on the website.

Click on \"Register\" in the top navigation, fill in your details (name, email, password), and verify your email address. You can also sign up during the checkout process. Having an account lets you track orders, save favorites, and get personalized recommendations.

You can reach us via email at support@astroessential.com, phone at +977-9812345678, or through the contact form on our website. Our support team is available Monday-Friday 9 AM-6 PM NPT, and Saturday 9 AM-1 PM.